The Director of Sales leads the hotel’s sales strategy, revenue-generating activities and commercial partnerships. Requirements typically include substantial luxury-hospitality sales experience, strong knowledge of local and international markets, proven leadership ability, and a successful record in achieving revenue targets. The candidate is expected to manage key accounts, develop corporate and leisure business, oversee sales plans and budgets, maintain relationships with travel partners and event organisers, and work closely with revenue management, marketing and operations teams. Excellent communication, negotiation, presentation and analytical skills are essential, along with flexibility, cultural awareness and the ability to represent Shangri-La professionally.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The company is recognised for its Asian-inspired service culture, high standards of guest care and broad portfolio of urban hotels and destination resorts. Shangri-La properties commonly serve business travellers, leisure guests, groups and luxury holidaymakers, creating opportunities across accommodation, dining, events and wellness. In Malaysia, the group has operated well-known properties in destinations including Kuala Lumpur, Penang and Kota Kinabalu. Employees generally work in a multicultural environment with strong emphasis on service excellence, operational performance, teamwork and professional development. Sales leaders are expected to build lasting commercial relationships while protecting the brand’s premium positioning.
Malaysia offers varied opportunities in luxury hotels, resorts, tourism, events, aviation, retail and international business. Island destinations such as Langkawi, Penang, Tioman and parts of Sabah provide a relaxed lifestyle, beaches, outdoor activities and multicultural communities, while Kuala Lumpur offers broader career options and higher business activity. Malaysian culture blends Malay, Chinese, Indian and indigenous influences; English is widely used in hospitality, although learning basic Malay is helpful. Living costs vary, with resort islands often more expensive for imported goods and housing. Foreign employees normally need an employer-sponsored Employment Pass, and the hiring company typically handles the application and immigration process. Candidates should confirm salary, accommodation, transport, medical coverage, tax treatment and relocation support before accepting an offer. Work permits, eligibility and dependent arrangements should be checked with the employer and Malaysian authorities.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...