Team Leader, Shophouse

Job Description

The Team Leader, Shophouse is responsible for supervising daily operations, coordinating service, supporting team members and ensuring guests receive efficient, welcoming service. Requirements typically include relevant hospitality or restaurant experience, good communication skills, customer-service ability and confidence leading a team. Familiarity with point-of-sale systems, cash handling, outlet procedures and food-safety standards is useful. The successful candidate is expected to maintain Shangri-La service standards, handle guest enquiries and complaints professionally, coach colleagues, monitor cleanliness and presentation, and support sales and operational targets. Flexibility to work shifts, weekends and public holidays is generally required. A positive attitude, strong attention to detail and the ability to remain calm in a busy environment are important.

Company Info

Shangri-La is a leading luxury hospitality group founded in Singapore, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and a broad portfolio that includes luxury hotels, city properties, resorts and dining venues. Shangri-La Singapore is a major upscale hotel located near Orchard Road, offering accommodation, restaurants, events and extensive guest facilities. Employees typically work in a multicultural environment with structured operating procedures, service training and opportunities to build careers across hospitality functions. The company places strong emphasis on guest satisfaction, teamwork, professionalism and personalised service. Benefits and employment terms vary according to the position, department and applicable Singapore regulations.

Destination Guide

Singapore is a compact, highly connected city-state with opportunities in hospitality, food and beverage, tourism, finance, technology, healthcare and logistics. Its culture blends Chinese, Malay, Indian and international influences, reflected in its festivals, languages and famous hawker food. Life is generally safe, clean and convenient, with excellent public transport, healthcare and shopping. Housing can be expensive, particularly near central districts, so many employees share apartments or live farther from the city centre. Hospitality roles commonly involve shift work, weekends and peak-season periods. Foreign applicants normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is not automatic. New arrivals should arrange accommodation, transport access, insurance and a local bank account, and confirm the employer's benefits and pass sponsorship before relocating.