The Order Taker - In Room Dining is responsible for answering guest calls, recording food and beverage orders accurately, explaining menu items, confirming special requests, and coordinating with the kitchen and room-service team for timely delivery. Candidates should have hotel or restaurant service experience, strong communication and telephone etiquette, basic computer skills, and good spoken English; Cantonese and Mandarin are advantageous in Hong Kong. The role requires a professional, helpful manner, attention to detail, ability to remain calm during busy periods, and flexibility to work shifts, weekends, and public holidays. Knowledge of food safety, menus, and hotel service standards is preferred.
Shangri-La Group is an international luxury hospitality company headquartered in Hong Kong. It operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other destinations. The group is known for its refined service, Asian-inspired hospitality, premium accommodation, dining outlets, spas, and meeting facilities. Shangri-La properties typically place strong emphasis on guest satisfaction, service consistency, teamwork, and employee development. In Hong Kong, the company operates well-known luxury hotels serving business travellers, leisure guests, families, and large events. Employees may receive structured training, staff dining, uniform provision, service-charge opportunities, and hotel-related benefits, depending on the property and employment terms. Working for Shangri-La can provide useful international hospitality experience and opportunities to progress into front office, food and beverage, or supervisory positions.
Hong Kong is a dynamic coastal city with major opportunities in hotels, restaurants, finance, retail, technology, logistics, and tourism. Hospitality work is concentrated around Hong Kong Island, Kowloon, and major resort areas, with strong demand for multilingual staff and experienced service professionals. The culture combines Cantonese traditions, international influences, fast-paced urban life, and excellent food. Public transport is efficient, while housing is expensive and often compact; many employees live in Kowloon or the New Territories to reduce costs. Beaches, hiking trails, islands, markets, museums, and vibrant nightlife offer varied leisure options. Foreign nationals generally need an approved employment visa before starting work, usually supported by the employer under Hong Kong’s General Employment Policy. Applicants should confirm salary, accommodation, medical coverage, tax, working hours, and visa sponsorship before relocating. Cantonese is valuable, though English is widely used in hotels.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...