Security Manager / Assistant Security Manager

Job Description

The Security Manager or Assistant Security Manager is responsible for protecting guests, colleagues, hotel property and daily operations. Typical requirements include relevant hotel, security, military or law-enforcement experience, supervisory ability, strong communication skills, incident-reporting knowledge and familiarity with emergency procedures, CCTV, access control and local regulations. A valid security-related qualification and first-aid training may be advantageous. The successful candidate is expected to maintain a visible and professional presence, lead and train the security team, investigate incidents, coordinate with police and emergency services, support crisis response and ensure Shangri-La standards are consistently followed. The role normally involves shift work, weekends, public holidays and close cooperation with all hotel departments.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalized service, comfortable surroundings and the group’s emphasis on genuine Asian hospitality. In Malaysia, Shangri-La operates several established city and resort properties, serving business travelers, leisure guests, families and international visitors. Employees typically work in a multicultural environment with structured hotel procedures, service training and opportunities to move between departments or properties. Security teams play an important role in protecting guests, colleagues and assets while supporting the warm, discreet experience associated with the Shangri-La brand.

Destination Guide

Malaysia offers opportunities in hotels, resorts, tourism, food and beverage, retail, technology and business services. Popular island destinations include Langkawi, Penang, Redang, Perhentian, Tioman and Pangkor, while Kuala Lumpur and Johor Bahru provide broader career options. Life on the islands is generally relaxed, warm and community-oriented, with beaches, diving, local markets and affordable food, though transport and specialist services can be more limited than in major cities. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels and business. Foreign employees normally need an employer-sponsored Employment Pass, with approval arranged before starting work. Employers may provide accommodation, meals, transport or relocation assistance, but this varies by property. Candidates should confirm visa sponsorship, housing, medical cover, working hours and probation terms before relocating.