The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or hotel dining outlet at Shangri-La. Requirements generally include hospitality or hotel-management experience, strong food and beverage knowledge, customer-service skills, and good spoken English; supervisory experience is preferred. The successful candidate is expected to lead and motivate staff, maintain service and hygiene standards, handle guest feedback, support scheduling and training, monitor costs, and help achieve revenue targets. Flexibility for shifts, weekends, and public holidays is essential. A professional appearance, positive attitude, sound organization, and the ability to work effectively in a multicultural team are also expected.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is recognized for warm Asian hospitality, high service standards, and properties ranging from city hotels to beachfront resorts. Shangri-La places strong emphasis on guest satisfaction, employee development, cultural awareness, and responsible business practices. Its Malaysian operations include well-known hotels and resorts serving business travelers, leisure guests, and international events. Employees may receive structured training, staff benefits, career-development opportunities, and exposure to international hospitality standards. Exact benefits and service-charge arrangements vary by property, position, and employment contract.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, and shared services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and resort islands on the east coast. Langkawi is known for beaches, island-hopping, a relaxed lifestyle, and a strong hospitality sector. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences reflected in food, festivals, and daily life. Living costs are generally moderate, although accommodation in tourist areas can be seasonal and more expensive. Foreign workers normally require an employer-sponsored Employment Pass or other appropriate work authorization before starting employment; requirements vary by nationality and role. Candidates should confirm visa sponsorship, medical checks, accommodation, transport, insurance, and contract terms with the employer. English is widely used in hotels, while Malay is useful for everyday communication.
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