The Service Manager-Engineering (Duty Engineer) is responsible for supervising daily engineering operations, maintaining hotel facilities and equipment, responding to maintenance requests, and ensuring guest and staff safety. Candidates should have a diploma or technical qualification in electrical, mechanical, building services, or a related discipline, with relevant hotel, resort, or facilities-management experience. Practical knowledge of preventive maintenance, troubleshooting, workplace safety, and local regulations is expected. The successful candidate should be hands-on, dependable, service-oriented, and able to lead technicians across shifts. Strong communication, problem-solving, documentation, and emergency-response skills are important, as is the flexibility to work nights, weekends, public holidays, and during urgent incidents.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. Shangri-La properties are known for attentive service, high operating standards, distinctive locations, and extensive guest facilities such as restaurants, spas, pools, and event spaces. In Malaysia, the group operates established urban hotels and resort properties, creating opportunities in engineering, hospitality operations, food and beverage, rooms, finance, and management. Employees generally work in a structured international environment with emphasis on guest satisfaction, safety, teamwork, professional presentation, and continuous service improvement.
Malaysia offers resort and hotel opportunities in places such as Langkawi, Penang, Kota Kinabalu, and the islands of Sabah, as well as major cities including Kuala Lumpur. Tourism, hospitality, engineering, marine activities, food and beverage, and facilities management are common employment areas. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in hotels, while Malay is the national language. Lifestyle varies from busy city living to relaxed beach or island communities, with generally affordable food and services. Foreign employees normally need an employer-sponsored Employment Pass, and must obtain approval before starting work. Employers typically assist with permits, accommodation, flights, and relocation, depending on the contract. Candidates should verify salary, benefits, housing, transport, medical cover, and visa responsibilities before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...