The Assistant Director of Sales, RSR & GSH supports the hotel’s commercial strategy by developing business from resort, regional, and global sales channels. Requirements typically include a degree or diploma in hospitality, tourism, business, or a related field, together with several years of hotel sales experience, preferably in an international luxury or resort environment. The candidate should understand corporate, leisure, group, and travel-trade markets; maintain strong relationships with key accounts; and be confident in negotiations, presentations, forecasting, and revenue-related discussions. Excellent communication, leadership, networking, market knowledge, and computer skills are expected. The role also requires the ability to meet targets, coach sales colleagues, coordinate with reservations and operations, and represent Shangri-La professionally.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, distinctive resort experiences, and a broad portfolio of luxury and upper-upscale properties. In Malaysia, Shangri-La operates well-established hotels and resorts, including properties in Kuala Lumpur, Penang, Kota Kinabalu, and other destinations. The company employs colleagues across guest services, food and beverage, sales, finance, engineering, wellness, and administration. Its culture generally emphasizes personalised service, teamwork, professional development, cultural awareness, and strong guest relationships. Sales leaders are expected to grow market share while protecting the brand’s reputation and delivering commercially successful experiences for guests, corporate clients, travel partners, and event organisers.
Malaysia offers varied opportunities in hotel sales, tourism, events, food and beverage, reservations, and resort operations, particularly in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak. Island destinations such as Langkawi, Penang, and the Perhentian Islands provide a relaxed lifestyle, beaches, water activities, and strong tourism communities, while Kuala Lumpur offers greater career networking, shopping, dining, and international connections. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in hospitality. Living costs vary, with resort areas sometimes requiring higher housing budgets. Foreign professionals normally need employer sponsorship for an Employment Pass, and approval depends on qualifications, salary, and immigration requirements. Candidates should confirm visa eligibility, accommodation, healthcare, taxation, transport, and relocation support before accepting an offer.
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