The Sales Manager is expected to drive room, events, and related revenue for Shangri-La in Malaysia by developing client relationships, managing accounts, preparing sales plans, and achieving agreed targets. Candidates typically need a diploma or degree in hospitality, business, marketing, or a related field, together with several years of hotel or tourism sales experience. Strong communication, negotiation, presentation, networking, and market-development skills are important. The role requires confidence in dealing with corporate clients, travel agencies, event organisers, and international guests. The successful candidate should be commercially minded, well organised, target focused, comfortable using sales and hotel systems, and willing to travel locally for client visits and business development activities.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for personalised service, elegant surroundings, strong culinary offerings, and its Asian-inspired approach to hospitality. Shangri-La properties in Malaysia serve leisure travellers, corporate guests, meetings, weddings, and international tourism markets. Employees generally work in a structured, guest-focused environment with opportunities to develop careers across hotels and destinations. Depending on the property, benefits may include staff meals, service charge, accommodation or transport support, medical coverage, training, and discounted stays. The company places emphasis on service quality, cultural awareness, teamwork, and building long-term relationships with guests and business partners.
Malaysia is not a single island destination, but it includes attractive island areas such as Langkawi, Penang, Tioman, Redang, and parts of Sabah and Sarawak on Borneo. Hospitality and sales opportunities are available in hotels, resorts, restaurants, events, tourism, retail, and travel services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and major resort areas. Malaysian culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences. Lifestyle ranges from busy urban living to relaxed beach and nature-based communities. Foreign employees generally need an employment pass arranged and sponsored by the employer before starting work. Relocation costs, accommodation, transport, healthcare, and tax obligations should be confirmed in the offer. English is widely used in tourism, while Malay is the national language. Tropical weather, affordable food, and good regional flight connections make Malaysia a practical relocation choice.
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