The Service Manager – F&B is expected to oversee daily restaurant and beverage operations, maintain Shangri-La service standards, coordinate staff schedules, handle guest concerns, and support training and performance management. Candidates should have a diploma or degree in hospitality, several years of food and beverage experience, and previous supervisory or managerial experience in a quality hotel or resort. Strong communication, leadership, problem-solving, and guest-relations skills are essential. Familiarity with food safety, cost control, point-of-sale systems, and Malaysian hospitality practices is useful. The successful candidate should be service-focused, well presented, commercially aware, flexible with shifts, and comfortable working weekends and public holidays.
Shangri-La is a leading luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for attentive service, comfortable surroundings, strong food and beverage operations, and a distinctly Asian sense of hospitality. In Malaysia, Shangri-La has established resorts and city hotels serving business travellers, families, leisure guests, and major events. Employees typically work in a multicultural environment with structured service standards and opportunities for professional development. Depending on the property and position, benefits may include service charge, staff meals, accommodation or relocation support, medical coverage, training, and discounted stays within the group.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and resort islands such as Tioman and the Perhentians. Langkawi is the main island destination, with resorts, restaurants, watersports, and a relaxed lifestyle, while Penang combines heritage, urban living, and a strong food culture. Work is generally customer-facing and multicultural, with busy peak seasons and extended shifts in resorts. Local culture blends Malay, Chinese, Indian, and indigenous traditions; modest dress and respect for religious customs are appreciated. Costs are moderate, though island accommodation and transport can be higher. Foreign employees normally need an Employment Pass sponsored by the employer and must not begin work before approval. Employers commonly assist with documentation, medical checks, flights, accommodation, and relocation, but these benefits should be confirmed before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...