The Information Technology Manager is expected to oversee the hotel’s technology infrastructure, systems, cybersecurity, applications, user support and IT vendors. Requirements typically include a degree in information technology, computer science or a related field, several years of IT experience, and previous supervisory or hotel technology experience. The candidate should understand networks, servers, property-management systems, point-of-sale systems, data protection and IT service management. Strong troubleshooting, communication, budgeting and leadership skills are essential. The role requires a service-oriented approach, reliable incident response, staff training and close cooperation with hotel departments and Shangri-La corporate technology teams. Flexibility, professionalism and the ability to work under pressure are important in a 24-hour hospitality environment.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The company is known for Asian-inspired hospitality, high service standards and a strong focus on guest care. In the Philippines, Shangri-La operates prominent urban hotels and resort properties, serving leisure travelers, business guests, events and long-stay residents. Employees generally work in structured, service-focused environments with international operating standards. Benefits and working conditions vary by property, but hospitality roles may include meals, uniforms, medical coverage, training, service charge and staff accommodation or relocation assistance, particularly at resort locations.
The Philippines offers IT opportunities in hotels, business-process outsourcing, technology firms, banks, retail and government, with major employment centers in Metro Manila, Cebu and Davao. Resort islands such as Boracay, Palawan, Bohol and Mactan also need technology managers, although positions may involve broader responsibilities and seasonal workloads. Filipino culture is generally warm, family-oriented and relationship-driven, and English is widely used in professional settings. Lifestyle costs vary: Manila is more expensive and busy, while island communities are slower, outdoor-focused and sometimes less connected. Foreign applicants normally need employer sponsorship, an appropriate work permit and an Alien Employment Permit, with immigration registration requirements. Employers commonly guide the process. Candidates should confirm accommodation, transport, medical cover, taxation, contract terms and internet reliability before relocating.
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