Training Supervisor

Job Description

The Training Supervisor supports the planning, coordination and delivery of employee training programs within the hotel. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, along with experience in hotel operations, learning and development, or staff coaching. Strong communication, presentation, organizational and interpersonal skills are expected. The candidate should be comfortable preparing training materials, maintaining training records, coordinating orientation programs, monitoring completion, and evaluating learning results. Previous experience in a luxury hotel or international hospitality environment is advantageous. The role also requires professionalism, confidentiality, flexibility, and the ability to work with employees from different departments and backgrounds.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalized service, high accommodation standards, dining, wellness facilities and strong connections with local destinations. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort, Edsa Shangri-La and Shangri-La Boracay. The company places significant emphasis on guest satisfaction, colleague development, service excellence and its values of hospitality and care. A Training Supervisor may work closely with department leaders and human resources teams to strengthen employee capabilities and maintain the service standards associated with the Shangri-La brand.

Destination Guide

The Philippines offers hospitality opportunities across Manila, Cebu, Boracay, Palawan, Davao and other resort destinations. Hotels, restaurants, tourism companies and travel businesses regularly seek trained staff in operations, human resources, guest services and learning and development. Filipino culture is generally warm, family-oriented and community-focused, with English widely used in professional settings. Island living can offer beaches, outdoor activities and a relaxed lifestyle, although transport, healthcare and internet access vary by location. Foreign nationals normally need an appropriate work visa or permit, usually arranged with employer support; tourist status does not authorize employment. Relocating employees should confirm the contract, accommodation, medical coverage, taxes and transportation arrangements before moving. Local candidates should budget for housing and commuting, especially in Manila and major resort areas, where costs can be higher during peak tourist seasons.