The Service Manager – L&D / Service Excellence Manager is responsible for developing and delivering training that strengthens guest service standards and employee performance. Candidates should have experience in hospitality learning and development, service quality, coaching, facilitation, and evaluating training effectiveness, preferably within an international luxury hotel or resort. Strong communication, presentation, organizational, and interpersonal skills are essential, along with the ability to work with multicultural teams. The role is expected to promote Shangri-La service standards, identify development needs, support onboarding, coordinate training programs, and encourage a consistent culture of service excellence across the resort.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, and premium guest experiences. Its Maldives properties cater to international leisure travelers and offer resort accommodation, dining, wellness, recreation, and water-based activities. Shangri-La places emphasis on employee development, cultural awareness, personalized service, and operational excellence. Working for the company may provide exposure to a multinational hospitality environment, structured training, and career opportunities across its global portfolio. Resort roles commonly include accommodation, meals, transportation, and other benefits as part of the employment package, subject to the specific contract and location.
Maldives resort islands offer opportunities in hospitality, food and beverage, housekeeping, recreation, diving, wellness, engineering, finance, human resources, and learning and development. Resort life is international and community-oriented, with employees living on the property and working shifts. The culture is welcoming and influenced by Islamic traditions, so modest dress and respect for local customs are important, especially when visiting inhabited islands. Lifestyle is relaxed but work can be demanding, with limited shopping and entertainment compared with major cities; beaches, snorkeling, diving, and water sports are major attractions. Employers normally arrange a work permit and employment visa after hiring, while the employee provides required documents and medical checks. Contracts often include staff accommodation, meals, flights, healthcare, and annual leave. Confirm salary, gratuities, deductions, insurance, and travel terms before relocating.
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