The Service Manager - F&B is responsible for overseeing daily restaurant, bar, banquet or room-service operations, maintaining service standards, managing team performance and ensuring guest satisfaction. Candidates should have relevant hospitality experience, strong knowledge of food and beverage procedures, good communication skills and the ability to lead a diverse team. Experience in a supervisory or managerial F&B role, professional presentation and familiarity with hotel operating systems are expected. The successful candidate should be customer-focused, commercially aware, organised and comfortable working shifts, weekends and public holidays. Knowledge of food safety, staff training, inventory control and complaint handling is also important.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for personalised service, elegant accommodation, extensive dining facilities and strong resort experiences. Shangri-La properties typically offer careers across food and beverage, rooms, culinary operations, wellness, engineering, finance and management. In Malaysia, the company operates established luxury hotels and resorts in destinations such as Kuala Lumpur, Penang, Sabah and Langkawi. Employees are generally expected to demonstrate warm hospitality, professional standards, teamwork and cultural awareness while delivering memorable guest experiences.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations, particularly in food and beverage, housekeeping, front office, culinary operations and guest services. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in hotels. Lifestyle costs vary: Kuala Lumpur is busier and more urban, while island locations provide a relaxed coastal setting but may have fewer long-term amenities. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling much of the application process; requirements depend on salary, qualifications and nationality. Relocation planning should include accommodation, transport, medical cover and local banking. Malaysia has a tropical climate, so candidates should expect heat, humidity and seasonal monsoon weather.
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