Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee learning programs across the hotel. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, together with several years of hotel training or supervisory experience. Strong knowledge of training needs analysis, onboarding, service standards, coaching and performance development is expected. The successful candidate should communicate confidently in English, work well with colleagues at all levels, and be comfortable delivering presentations and practical workshops. Shangri-La will expect a proactive, organised and people-focused professional who can build a strong learning culture, maintain training records, support compliance requirements and align development activities with guest-service and business objectives.

Company Info

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Asia and recognised for its service culture, guest-focused approach and Asian-inspired hospitality. The company operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Its Malaysian portfolio includes established city and resort properties, offering careers in accommodation, food and beverage, wellness, events, engineering, finance and people development. Shangri-La places strong emphasis on service excellence, colleague engagement, internal learning and career progression. A Training Manager typically works with department leaders to strengthen operational standards, support induction, improve employee capability and reinforce the brand’s values. The working environment is multicultural and fast paced, with opportunities to collaborate across departments and, depending on business needs, pursue longer-term international hospitality careers.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Roles are available in hotels, resorts, restaurants, events, wellness and tourism, with English widely used in international properties. Malaysian culture is multicultural, combining Malay, Chinese, Indian and Indigenous traditions, and daily life is generally welcoming, affordable and food focused. Island living in Langkawi or Penang can provide beaches, outdoor activities and a slower pace, while Kuala Lumpur offers broader career options and urban conveniences. Foreign employees normally require an employer-sponsored Employment Pass, and the company generally manages the application; approval depends on qualifications, salary and current immigration rules. Candidates should secure a written offer before relocating, confirm accommodation and transport arrangements, and budget for deposits, healthcare and flights. Climate is hot and humid year-round, with monsoon patterns varying by coast. English skills, adaptability and cultural sensitivity are valuable.