The Host/Hostess welcomes guests to Big Bay Cafe, manages reservations and seating, answers enquiries, coordinates table availability, and helps create a smooth dining experience. Candidates should have hospitality or customer-service experience, strong communication skills, a polished and friendly manner, and the ability to remain calm during busy periods. Fluency in English is generally expected; Cantonese and Mandarin are advantageous in Hong Kong. The role requires flexibility to work shifts, weekends, and public holidays. Shangri-La expects candidates to be attentive, well-presented, team-oriented, knowledgeable about the restaurant, and committed to delivering warm, efficient service consistent with luxury-hotel standards.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and other properties across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for personalised service, elegant surroundings, distinctive dining, and strong guest-focused standards. Shangri-La hotels commonly offer restaurants, wellness facilities, meeting spaces, and extensive business and leisure services. The group places emphasis on genuine hospitality, employee development, cultural awareness, and creating memorable experiences for guests. In Hong Kong, Shangri-La properties serve international travellers, local residents, business guests, and event clients, offering employees the opportunity to work in a multicultural luxury-hospitality environment.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. Hospitality employees can find work with international hotel groups, independent restaurants, clubs, and event venues. The culture blends Chinese traditions with global influences; Cantonese is widely spoken, while English is common in business and tourism. Life is energetic and convenient, with excellent public transport, compact urban neighbourhoods, diverse food, hiking trails, beaches, and offshore islands. Housing can be expensive, so many newcomers share accommodation or live in areas outside Central. Foreign nationals generally need an employer-sponsored work visa before starting employment, and the role must meet immigration requirements. Employers may assist with visa applications, but candidates should confirm sponsorship, accommodation, working hours, and benefits before relocating.
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