Service Associate - Engineering (A/C Technician)

Job Description

The Service Associate – Engineering (A/C Technician) is responsible for maintaining, troubleshooting and repairing air-conditioning and refrigeration systems across the hotel. Candidates should have a technical certificate or diploma in refrigeration, air-conditioning or a related engineering discipline, together with practical HVAC experience, preferably in a hotel or commercial property. Knowledge of electrical systems, preventive maintenance, safety procedures and basic building services is expected. The successful candidate should be dependable, physically fit, service-oriented and able to work shifts, weekends and public holidays. Good teamwork, communication skills, attention to detail and the ability to respond quickly to guest and operational requests are essential.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and recognized internationally for its hotels, resorts and city properties. The group operates across Asia, the Middle East, Europe, North America and other markets, offering accommodation, dining, events and wellness services. Shangri-La properties are known for personalized service, comfortable surroundings and a strong emphasis on guest satisfaction. In Sri Lanka, Shangri-La has operated luxury hospitality facilities including Shangri-La Colombo and Shangri-La Hambantota Resort & Spa. Employees typically work in a multicultural environment with structured hotel procedures, professional service standards and opportunities to develop technical and operational skills. Engineering team members support the safe, reliable and efficient operation of guest rooms, public areas, kitchens, plant rooms and other hotel facilities.

Destination Guide

Sri Lanka is an island nation with growing opportunities in hospitality, tourism, engineering, construction, IT, healthcare and education. Hotel jobs are concentrated in Colombo, Hambantota, Kandy, Galle, Bentota and other resort areas, with international properties often offering meals, uniforms, transport or staff accommodation. The culture combines Sinhalese, Tamil, Muslim and colonial influences, and English is widely used in tourism and business, alongside Sinhala and Tamil. Lifestyle costs are generally lower than in many Western countries, although Colombo and resort destinations can be more expensive. The island offers beaches, mountains, wildlife parks, historic cities and a warm tropical climate. Foreign employees normally require an employer-supported work visa or residence approval before starting work; requirements vary by nationality and role. Candidates should confirm sponsorship, accommodation, salary, service charge, insurance and contract terms directly with the employer before relocating.