Director of Sales

Job Description

The Director of Sales leads the hotel’s sales strategy, revenue generation and business development activities. Requirements typically include a degree or diploma in hospitality, business or marketing, substantial hotel sales experience, and a strong record of achieving targets. The candidate should understand local and international markets, corporate accounts, leisure segments, group business and digital sales channels. Strong leadership, negotiation, communication and networking skills are essential, together with confidence using sales and reporting systems. The role expects the successful candidate to build client relationships, lead the sales team, strengthen the Shangri-La brand, identify new business opportunities and work closely with revenue management, marketing and operations to improve occupancy and profitability.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for warm Asian service, premium accommodation and destination-focused experiences. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties commonly offer rooms and suites, restaurants, meeting facilities, wellness services and leisure amenities. Shangri-La places strong emphasis on personalised guest care, local character, responsible business practices and employee development. In Malaysia, the group has operated prominent city and resort properties, serving corporate travellers, leisure guests, conferences and high-end events. Working for Shangri-La generally involves an international hotel environment, structured standards, cross-department collaboration and opportunities to build a career across different locations and hospitality disciplines.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, finance and education, with major employment centres in Kuala Lumpur, Penang, Johor and Sabah. Its island destinations, including Langkawi, Penang, Redang, Perhentian, Tioman and parts of Borneo, combine beaches, rainforest, diving and relaxed resort living. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in business and tourism. Living costs vary: Kuala Lumpur is more expensive, while smaller islands may have limited services and seasonal employment. Foreign professionals generally need an employment pass sponsored by an approved Malaysian employer; working on a tourist entry is not permitted. Employers usually manage the application, and approval should be secured before relocation. Check current immigration rules, healthcare access, housing, taxation and transport arrangements before accepting an offer.