The Order Taker – In Room Dining receives and accurately records guests’ food and beverage orders by telephone, explains menu items, confirms special requests, and coordinates with the kitchen and service teams for timely delivery. Candidates should have hospitality or food and beverage experience, strong communication skills, a polite telephone manner, good English and preferably Cantonese or Mandarin. The role requires attention to detail, basic computer skills, a customer-focused attitude, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is expected. Knowledge of hotel systems and high-end service standards would be advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, personalized guest service, and high standards in accommodation, dining, wellness, and events. Shangri-La hotels typically offer structured training, employee benefits, staff meals, and opportunities for career progression within the group. In Hong Kong, the company operates prominent luxury properties, including Island Shangri-La and Kowloon Shangri-La. Employees work in a multicultural environment serving international business and leisure travelers. The group places strong emphasis on service excellence, teamwork, professionalism, cultural awareness, and creating memorable guest experiences.
Hong Kong is a compact, energetic city with strong opportunities in hospitality, tourism, retail, finance, technology, and international business. Hotel jobs are concentrated on Hong Kong Island, Kowloon, Lantau, and major business or tourism districts. The culture blends Chinese traditions with global influences; Cantonese is widely spoken, while English is common in hotels and professional workplaces. Lifestyle is fast-paced, convenient, and urban, with excellent public transport, diverse food, hiking trails, beaches, and vibrant nightlife. Accommodation can be expensive, so many employees share apartments or live in areas outside the central districts. Foreign workers generally need an employer-sponsored visa, usually requiring a confirmed job offer and proof that the role meets immigration criteria. Employers may assist with documentation, but candidates should verify current requirements with Hong Kong Immigration before relocating.
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