The Service Centre Officer supports hotel guests by handling telephone calls, requests, enquiries and service follow-up efficiently and courteously. Requirements typically include secondary education or relevant hotel experience, strong spoken English and Cantonese, good communication and computer skills, and a professional telephone manner. Mandarin is advantageous. The successful candidate is expected to remain calm under pressure, accurately record guest requests, coordinate with departments such as Housekeeping and Engineering, protect guest confidentiality, and provide prompt, personalised service. Shift work, including evenings, weekends and public holidays, is generally required in a 24-hour hotel operation.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, elegant hotels and resorts, and strong emphasis on genuine care. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its hotels offer accommodation, restaurants, conference facilities, wellness services and guest experiences for leisure and business travellers. Shangri-La places importance on hospitality standards, employee development, cultural awareness and personalised service. In Hong Kong, the company has a longstanding presence and is associated with premium urban hotels serving international visitors, corporate clients and local guests.
Hong Kong is a busy international city with strong opportunities in hospitality, finance, retail, aviation, technology and professional services. Hotel jobs are concentrated on Hong Kong Island, Kowloon, the airport area and resort districts. The culture blends Cantonese traditions with international influences; politeness, efficiency and respect for hierarchy are valued at work. Life is fast-paced, highly connected and convenient, with excellent public transport, diverse food, shopping, hiking and waterfront areas. Rent can be expensive, so many employees share accommodation or live in districts connected by the MTR. Foreign nationals generally need an employment visa sponsored by their employer, commonly through the General Employment Policy, and must not begin work before approval. Applicants should confirm salary, housing, insurance and visa arrangements before relocating. Cantonese is useful, while English is widely used in hotels and business.
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