The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or dining outlet at Shangri-La. Requirements typically include relevant hospitality experience, good knowledge of food and beverage service, strong communication skills, and the ability to supervise a multicultural team. The candidate is expected to maintain service standards, handle guest requests and complaints professionally, monitor outlet presentation and hygiene, assist with staff scheduling and training, control operating costs, and support revenue targets. Flexibility for shifts, weekends, and public holidays is essential. A hospitality diploma, supervisory experience, and familiarity with hotel point-of-sale systems are advantageous.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, elegant hotels, resorts, and destination properties worldwide. The group operates across Asia, the Middle East, Europe, North America, and other international markets, with a strong presence in Malaysia. Shangri-La hotels commonly offer accommodation, restaurants, bars, wellness facilities, meetings, and leisure experiences. The company places emphasis on genuine hospitality, personalised guest service, operational excellence, and employee development. Benefits and compensation vary by property, position, experience, and local employment regulations. Working for Shangri-La can provide exposure to international service standards, multicultural teams, structured training, and opportunities to progress within hotel operations and the wider hospitality industry.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and resort islands along the east and west coasts. Langkawi is especially suitable for resort careers, with beaches, marine activities, a relaxed lifestyle, and a strong tourism economy. Penang combines heritage culture, excellent food, urban conveniences, and nearby beaches. Malaysian workplaces are multicultural, and English is widely used in hotels, although Malay and other languages are valuable. Costs are generally moderate, with higher rents in major cities and tourist areas. Foreign workers normally require an employer-sponsored employment pass or appropriate work permit before starting work; requirements depend on nationality, salary, and role. Candidates should confirm sponsorship, accommodation, medical checks, contract terms, and relocation support directly with Shangri-La. Malaysia has a warm tropical climate, so light clothing and adaptation to humidity are advisable.
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