The Assistant Director of Sales will support commercial strategy and revenue generation for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. Responsibilities typically include developing corporate, leisure, group and wholesale business; managing key accounts; conducting sales calls and presentations; coordinating promotional campaigns; monitoring market trends; preparing forecasts and reports; and supporting the Director of Sales in achieving room-night and revenue targets. Candidates are generally expected to have a hospitality or business background, several years of hotel sales experience, strong knowledge of Malaysian and international markets, excellent communication and negotiation skills, and an established industry network. The role also requires leadership, commercial awareness, presentation ability, flexibility to travel, and confidence working with multiple departments and senior stakeholders.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for personalized Asian-inspired hospitality, premium accommodation, dining, wellness and meeting facilities. In Penang, Shangri-La operates Rasa Sayang Resort & Spa and Golden Sands Resort, both located along Batu Feringgi beach. Rasa Sayang focuses on luxury experiences, landscaped gardens, spa services and upscale dining, while Golden Sands is designed for families and leisure travelers, offering recreational facilities and direct beach access. Shangri-La places strong emphasis on guest satisfaction, service standards, employee development, sustainability and long-term relationships with corporate, travel trade and local business partners.
Penang Island is one of Malaysia’s most attractive locations for hospitality, tourism and commercial careers. Job opportunities are available in luxury resorts, hotels, restaurants, travel companies, events, retail, healthcare, education and technology. Penang’s culture blends Malay, Chinese, Indian and colonial influences, reflected in its food, festivals, temples and historic George Town. Lifestyle is relatively relaxed, with beaches, heritage neighborhoods, hiking areas and a strong dining scene, although traffic and humidity can be challenging. Foreign nationals generally need an employer-sponsored Malaysian employment pass; the company normally handles the application, subject to immigration approval and salary requirements. Relocation costs vary, while housing near Batu Feringgi or George Town can be more expensive than mainland Penang. A valid passport, employment contract, medical checks and certified qualifications may be required.
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