The Captain – Hung Tong is responsible for supervising daily restaurant service, coordinating a team of servers, welcoming guests, taking or checking orders, maintaining service standards, and resolving guest concerns professionally. Candidates should have relevant experience in hotel or upscale Chinese restaurant operations, strong knowledge of food and beverage service, and good communication skills in English and Cantonese; Mandarin is advantageous. The role requires leadership, attention to detail, product knowledge, a guest-focused attitude, and the ability to work flexible shifts, weekends, and public holidays. Experience with Shangri-La or other luxury hospitality brands is beneficial.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, high service standards, distinctive dining, and premium guest experiences. Its Hong Kong properties include luxury hotels serving business travellers, leisure guests, and local customers through restaurants, meeting facilities, spas, and other services. Employees typically work in a structured international environment with opportunities for training, internal mobility, and career development. As a Shangri-La restaurant Captain, the successful candidate would be expected to represent the brand through polished service, effective team supervision, operational discipline, and genuine care for guests.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, finance, retail, technology, and professional services. Its culture blends Cantonese traditions with international influences, and Cantonese food, festivals, family life, and fast-paced urban energy are central to everyday life. Housing is expensive, but public transport is excellent and many hospitality employees live in Kowloon or the New Territories to reduce costs. Hong Kong has a dense urban core, coastal areas, hiking trails, beaches, and outlying islands for weekend escapes. Overseas employees generally need an employment visa sponsored by the hiring company before starting work; approval depends on qualifications, a confirmed offer, and proof that the role is genuine. Employers may provide medical coverage, meals, staff accommodation or allowances, and relocation assistance, but these should be confirmed in the offer.
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