The Business Development Manager – MICE is responsible for generating and converting meetings, incentives, conferences and events business for Shangri-La in the United Arab Emirates. Candidates should have proven hotel sales or MICE experience, strong knowledge of the UAE corporate and events market, an established client network, excellent negotiation and presentation skills, and confidence using sales systems and reporting tools. Fluency in English is generally expected; additional languages and regional market knowledge are advantageous. The role requires achieving revenue targets, developing accounts, preparing proposals, coordinating with operations, attending industry events and maintaining strong client relationships. The successful candidate is expected to be commercially focused, well organised, proactive, polished and able to deliver exceptional guest and client service.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its high service standards, elegant hotels and resorts, and distinctive Asian-inspired hospitality. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Its portfolio includes luxury accommodation, restaurants, meeting facilities, wellness services and event venues, serving leisure travellers, corporate guests and major social and business functions. Shangri-La places strong emphasis on personalised service, genuine care, cultural understanding and memorable guest experiences. In the United Arab Emirates, its hotels serve important business and tourism markets and work with corporate clients, travel partners and event organisers. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations, commercial functions and international properties.
The United Arab Emirates is not an island, but it offers varied opportunities across Dubai, Abu Dhabi and other emirates. Hospitality, tourism, luxury retail, aviation, events and business services are major employment sectors, with MICE sales particularly active in Dubai and Abu Dhabi. The culture blends Emirati traditions, Islamic values and a highly international population; respectful dress and behaviour are important, especially during Ramadan. Lifestyle options range from beaches, shopping and dining to desert activities, cultural attractions and outdoor leisure. Employers normally arrange an employment entry permit, residence visa, medical examination and Emirates ID after hiring. Candidates should confirm who pays relocation, flights, accommodation and health insurance. Salaries are commonly tax-free from a personal income-tax perspective, although living costs, particularly rent, can be high. Public transport is strong in major cities, while a driving licence is useful. Accommodation location and commuting time should be considered carefully.
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