The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest relations, service standards, staffing, budgets, and coordination with Front Office, Food and Beverage, Housekeeping, and Concierge teams. Candidates should have several years of luxury hotel or executive lounge experience, strong leadership and communication skills, and a confident, service-focused approach. Fluency in English is normally required; knowledge of Indonesian and relevant hospitality training are advantageous. The successful candidate is expected to deliver personalized service, handle guest concerns professionally, coach colleagues, maintain brand standards, and support upselling and guest loyalty. Flexibility, cultural awareness, attention to detail, and the ability to work shifts, weekends, and public holidays are essential.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian-inspired hospitality, high service standards, premium accommodation, restaurants, meeting facilities, and wellness experiences. Shangri-La properties typically provide structured training, career development, staff benefits, and opportunities to work in multicultural teams. In Indonesia, the group has operated prominent hotels and resorts serving business travelers, families, and leisure guests. Its service culture emphasizes genuine care, personalized attention, professionalism, and memorable guest experiences. Roles in the company generally require strong teamwork, grooming, communication, operational discipline, and a willingness to uphold detailed international brand standards.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Batam, and other resort islands. Bali is the most internationally focused destination, with abundant hotel, restaurant, wellness, and tourism roles, while Jakarta and Surabaya provide stronger corporate and business-hotel markets. The culture is diverse, welcoming, and community-oriented; respect for religious customs, modest dress in some settings, and basic Bahasa Indonesia are valuable. Lifestyle ranges from busy urban living to beach, nature, and island communities. Foreign nationals generally need employer sponsorship and an appropriate work permit and visa before starting employment; requirements can change, so confirm details with the employer and Indonesian immigration authorities. Relocation planning should include accommodation, health insurance, transport, banking, tax registration, and local living costs. Bali may offer a larger expatriate community, but Jakarta often provides broader corporate services and career progression.
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