The Learning & Development Manager is expected to plan, coordinate and evaluate training programmes for colleagues across the hotel. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, together with several years of hotel training or HR experience. The successful candidate should understand adult learning principles, performance development and service standards, and be confident delivering workshops and coaching managers. Strong communication, presentation, organisation and interpersonal skills are essential. Experience with learning systems, training needs analysis and Shangri-La or luxury-hospitality standards would be advantageous. The role requires a proactive, approachable professional who can build a learning culture and support employee engagement and operational excellence.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN by Shangri-La and Traders Hotels. The group is known for personalised service, strong Asian hospitality values and comprehensive guest experiences, including accommodation, dining, meetings, wellness and recreation. In Malaysia, Shangri-La properties operate in important business and leisure destinations and employ teams across hotel operations, culinary services, events, sales and corporate support. The company generally places strong emphasis on colleague development, service training, internal mobility and maintaining consistent brand standards. A Learning & Development Manager would support these priorities by strengthening skills, engagement and career growth among hotel colleagues.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Roles are available in hotels, restaurants, tourism, events, wellness and corporate services. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in professional settings. Lifestyle costs are moderate outside central Kuala Lumpur, while island locations offer beaches, outdoor activities and a slower pace, though transport and housing can be more limited. Foreign professionals generally need an employer-sponsored Employment Pass, with the company handling the application and immigration process; requirements can include an approved position, qualifications, salary thresholds and medical or documentation checks. Candidates should confirm current rules with Malaysian immigration or their employer. Relocation planning should cover accommodation, health insurance, banking, transport and local registration.
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