The Family Experience Host creates engaging, safe and memorable activities for children and families, helping deliver Shangri-La’s family-focused guest experiences. Responsibilities may include organizing games, crafts, educational activities and recreational programs, supervising children, communicating with parents, and supporting family events. Candidates should have experience in childcare, hospitality, education, recreation or guest activities, along with strong communication and interpersonal skills. A warm, energetic and responsible personality is essential. The role requires patience, creativity, teamwork, cultural awareness and the ability to maintain high safety and service standards. Fluency in English is generally expected; Cantonese, Mandarin or other languages may be advantageous. Relevant first-aid or childcare training would be helpful.
Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La hotels typically focus on personalized guest care, refined accommodation, dining, wellness and family-friendly experiences. The company promotes values including respect, humility, courtesy and teamwork, and provides opportunities in hotel operations, culinary services, guest relations, events and corporate functions. In Hong Kong, Shangri-La properties serve both local and international guests and maintain high standards in service delivery. Employees may receive training, staff benefits, meals or allowances, and opportunities for internal career development, although the exact package depends on the property, position and employment contract.
Hong Kong is a fast-paced international city made up of Hong Kong Island, Kowloon and the New Territories, with excellent public transport, diverse dining and easy access to beaches, hiking trails and nearby islands. Major job opportunities are found in hospitality, finance, retail, aviation, technology, education and professional services. The culture blends Chinese traditions with international influences; Cantonese is widely spoken, while English is common in business and hotels. Living costs, especially rent, are high, but public transport is efficient and salaries can be competitive. Overseas employees generally need an employment visa sponsored by their employer, and applications usually require a confirmed job, qualifications and proof that the role cannot readily be filled locally. Candidates should confirm accommodation, medical coverage, tax, working hours and relocation assistance before accepting an offer.
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