The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or hotel dining outlet. Requirements typically include a diploma or degree in hospitality, food and beverage experience, strong knowledge of service standards, and good spoken English; additional languages are useful. The successful candidate is expected to supervise staff, coordinate shifts, maintain service quality, handle guest concerns, monitor stock and costs, and support sales and revenue targets. Shangri-La will expect a professional, guest-focused leader who can coach employees, work flexible hours including weekends and public holidays, follow hygiene and safety procedures, and maintain the brand’s high service standards.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired approach to warm, personalised service. The group operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La properties commonly offer accommodation, restaurants and bars, meetings and events, recreational facilities, and wellness services. The company places strong emphasis on genuine hospitality, service excellence, teamwork, training, and creating memorable guest experiences. In Malaysia, Shangri-La has operated well-known city and resort properties, giving employees opportunities to work with international travellers and diverse teams. An Assistant Outlet Manager would normally work within the food and beverage division and contribute directly to outlet performance, guest satisfaction, staff development, and compliance with the group’s operational standards.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other coastal or resort destinations. Penang is known for heritage buildings, food, and a lively urban lifestyle, while Langkawi offers beaches, nature, and a slower resort environment. Malaysian culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences. Employees can enjoy affordable local food, tropical weather, shopping, outdoor activities, and generally convenient transport, although island locations may have higher living costs and fewer services. Foreign nationals normally need an employment pass or other employer-sponsored work authorisation before starting work; the hiring company usually handles the application. Candidates should confirm accommodation, medical coverage, relocation support, tax obligations, and contract conditions. Work permits depend on nationality, salary, qualifications, and current Malaysian immigration rules, so official government guidance should be checked before relocation.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...