Front Office Executive

Job Description

The Front Office Executive supports daily reception operations, including guest check-in and check-out, reservations, billing coordination, enquiries, complaint handling and communication with other departments. Candidates should have hospitality or customer-service experience, good English communication skills, a professional appearance and confidence using hotel property-management systems. Additional language skills and experience with an international hotel brand are advantageous. The role requires flexibility to work shifts, weekends and public holidays. Shangri-La expects a courteous, attentive and dependable team member who can deliver personalised service, resolve issues calmly and maintain accurate guest records while following hotel standards and Malaysian regulations.

Company Info

Shangri-La Group is a global luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La properties are known for warm Asian hospitality, high service standards and extensive facilities such as restaurants, spas, meeting venues and leisure amenities. In Malaysia, the group operates well-known properties in destinations including Kuala Lumpur, Penang and Kota Kinabalu. Employees typically work in a multicultural environment with structured operating procedures, guest-service training and opportunities to develop within the wider hospitality group.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Front-office professionals may find work in hotels, beach resorts, serviced residences and tourism businesses, while related roles are available in food and beverage, housekeeping, events and guest relations. Penang combines heritage culture, lively food markets and urban convenience; Langkawi offers a quieter island lifestyle focused on tourism; Sabah provides beaches, nature and a more relaxed pace. Living costs vary, with resort islands sometimes having higher rental and transport expenses. Foreign nationals generally need an employer-sponsored Employment Pass, and should not begin work until approval is granted. Employers commonly assist with documentation, but candidates should verify requirements with Malaysian immigration authorities. Local customs, modest workplace dress, tropical weather and respect for Malaysia’s multicultural and Muslim-majority society are important.