The Duty Manager (Front Office) oversees daily front-office operations, supports the Front Office Manager, and ensures smooth arrivals, departures, guest requests, payments, room allocation, and complaint resolution. Candidates typically need a diploma or degree in hospitality, previous front-office or supervisory experience, strong knowledge of hotel procedures, and excellent spoken and written English. The role requires a polished appearance, sound judgment, leadership ability, attention to detail, and confidence handling operational issues. Flexibility to work rotating shifts, weekends, and public holidays is expected. Experience with hotel property-management systems and additional languages would be advantageous. The successful candidate should consistently deliver Shangri-La’s service standards while supporting colleagues and maintaining guest satisfaction.
Shangri-La Group is a prominent luxury hospitality company founded in 1971 and headquartered in Hong Kong. It operates hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Shangri-La Circle, Kerry Hotels, JEN, and Traders. Shangri-La Singapore is a well-established luxury hotel known for its extensive gardens, high-quality accommodation, restaurants, meeting facilities, and strong emphasis on Asian hospitality. The group places importance on personalised guest service, employee development, teamwork, and operational excellence. Its properties employ people across front office, food and beverage, housekeeping, engineering, finance, sales, wellness, and management. Working for Shangri-La can provide exposure to international hospitality standards, structured training, and opportunities for career progression within a global hotel network.
Singapore is a highly developed island city-state and a major hub for hospitality, tourism, business, aviation, and events. Job opportunities are available in luxury hotels, restaurants, serviced residences, attractions, cruise operations, and corporate offices, with English widely used at work. The culture is multicultural, efficient, and generally respectful of punctuality, service standards, and workplace regulations. Lifestyle benefits include excellent public transport, safety, diverse food, modern healthcare, shopping, and a vibrant arts and entertainment scene. Housing and daily expenses can be high, particularly in central areas, so shared accommodation or living near an MRT station may be practical. Foreign employees normally require employer-sponsored permission such as an S Pass or Employment Pass, subject to salary, qualifications, and government approval. Candidates should confirm eligibility, medical requirements, contract terms, accommodation, and relocation costs before accepting an offer.
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