The Senior Sales Manager (MICE) is responsible for winning and managing meetings, incentives, conferences and exhibitions business for Shangri-La in Indonesia. The role typically requires a degree or diploma in hospitality, business or a related field, along with several years of hotel sales experience and a strong network of corporate, agency and event-organiser contacts. Candidates should understand the Indonesian MICE market, be confident presenting proposals, negotiating contracts and achieving revenue targets. Strong communication, relationship-building, organisation and commercial skills are essential. Fluency in English and Bahasa Indonesia is usually expected. The successful candidate will be proactive, well presented, guest focused and able to coordinate effectively with operations, catering and senior management teams.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, high service standards and carefully designed guest experiences. Its Indonesian properties serve leisure travellers, corporate guests, weddings and large-scale meetings and events. Shangri-La generally provides structured training, international career opportunities and comprehensive hotel benefits, although packages vary by property and seniority. Employees are expected to demonstrate professionalism, teamwork, cultural awareness and a genuine commitment to service. In a MICE sales position, the company offers the opportunity to work with multinational businesses, event agencies and destination planners while supporting the commercial performance and reputation of a globally recognised luxury hotel brand.
Indonesia offers opportunities in hotel sales, events, tourism, food and beverage, aviation and digital business. Jakarta, on Java, is the main corporate and MICE hub, while Bali is stronger for resort, wedding and destination-event work. Batam, Lombok and other islands also offer growing hospitality markets. Local culture values courtesy, community, modest dress and respect for religious traditions; Indonesia is predominantly Muslim, with Bali having a strong Hindu culture. Lifestyle costs vary widely: Jakarta is busy and urban, while Bali offers a more relaxed international setting but can be expensive in popular areas. Foreign employees normally need employer sponsorship and an appropriate work permit and stay visa; working on a tourist visa is not permitted. Before relocating, confirm sponsorship, housing, healthcare, tax obligations and contract benefits. Learning basic Bahasa Indonesia is highly useful for daily life and business.
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