Manager, Lobby Lounge

Job Description

The Manager, Lobby Lounge will oversee daily operations, service standards, guest satisfaction, staffing, sales performance, and cost control in Shangri-La Singapore’s lobby lounge. Candidates are generally expected to have several years of supervisory or management experience in a luxury hotel, restaurant, bar, or lounge environment. Strong knowledge of food and beverage service, beverage presentation, cash handling, inventory control, and hospitality procedures is required. The role demands confident leadership, excellent communication, professional grooming, and the ability to resolve guest concerns tactfully. Candidates should be service-focused, commercially aware, comfortable working shifts, weekends, and public holidays, and able to train and motivate a multicultural team. Knowledge of wines, cocktails, afternoon tea, or upscale lounge operations would be advantageous.

Company Info

Shangri-La Group is a luxury hospitality company founded in Singapore and known for its distinctive Asian-inspired service and warm, personalized guest experiences. The group operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a long-established luxury hotel set in extensive gardens near Orchard Road, offering guest rooms, suites, restaurants, lounges, meeting facilities, and recreational amenities. The company places strong emphasis on genuine hospitality, service excellence, employee development, cultural awareness, and responsible business practices. Employees typically work in diverse, international teams and serve leisure travelers, business guests, families, and event customers. A management position in the Lobby Lounge would offer experience in luxury food and beverage operations, guest relations, team leadership, and commercial performance within a globally recognized hotel brand.

Destination Guide

Singapore is a highly developed island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, retail, and education. Hotel professionals can find roles in guest services, food and beverage, events, housekeeping, sales, and management, particularly in luxury properties. The culture is multicultural, combining Chinese, Malay, Indian, and international influences, with English widely used at work. Lifestyle is convenient and urban, supported by excellent public transport, safe neighborhoods, shopping centers, diverse dining, parks, and efficient public services. Accommodation and daily expenses can be high, especially near central districts, so budgeting is important. Foreign employees generally need an employer-sponsored work pass; managers may qualify for an Employment Pass or an S Pass, subject to current salary and eligibility rules. Employers often guide successful applicants through applications, relocation, and onboarding. Candidates should confirm visa terms, housing costs, medical coverage, and tax obligations before accepting an offer.