The Service Associate – Horizon Club supports the daily operation of the hotel’s executive lounge, providing warm, attentive service to VIP and club-level guests. Typical responsibilities include welcoming guests, handling check-in or lounge registration, serving breakfast, refreshments and evening cocktails, maintaining presentation standards, clearing tables, answering requests and coordinating with other departments. Candidates are generally expected to have hospitality, restaurant or front-office experience, good English communication skills, a professional appearance and strong customer-service abilities. The role requires flexibility for shifts, weekends and holidays, attention to detail, teamwork and the confidence to deal discreetly with high-profile guests. Familiarity with hotel systems and food-safety practices is an advantage.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other destinations. Its portfolio includes Shangri-La, Shangri-La Resorts, Traders and other hospitality brands. Shangri-La properties are known for polished service, comfortable surroundings and a strong emphasis on genuine Asian hospitality. In the Philippines, the group operates well-known hotels and resorts, including properties in Manila, Cebu and Boracay. Employees typically work in service-focused, multicultural environments with structured operating standards and opportunities to develop careers across hotel departments and international locations. Benefits and employment conditions vary by property, position and local labour regulations.
The Philippines offers hospitality opportunities across major destinations such as Manila, Cebu, Boracay, Palawan and Davao. Hotels, resorts, restaurants, cruise services and tourism businesses regularly seek staff in guest services, food and beverage, housekeeping and recreation. Filipino culture is warm, family-oriented and strongly service-minded; English is widely used in hotels and business. Lifestyle varies from busy city living to relaxed coastal communities, with affordable local food, tropical weather and excellent beaches, although traffic and seasonal storms can be challenging. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly arranged through the company before employment begins. Requirements may include a valid passport, employment contract, medical checks and immigration approval. Candidates should confirm accommodation, transport, insurance, taxes and benefits with Shangri-La before relocating. Local hires generally have simpler arrangements, while international applicants should not work on a tourist visa.
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