The Captain, Shang Palace supports the Restaurant Manager in overseeing daily Chinese restaurant operations and delivering polished, attentive service. Requirements typically include experience in a luxury hotel or fine-dining restaurant, strong knowledge of restaurant procedures, food and beverage standards, Chinese cuisine, table service and point-of-sale systems. Candidates should communicate confidently in English; Mandarin or other relevant languages may be advantageous. The role expects a professional, guest-focused attitude, strong leadership and teamwork, accurate order taking, effective coordination with the kitchen, and the ability to handle guest requests or complaints calmly. Flexibility to work shifts, weekends and public holidays is essential. Previous supervisory experience, good grooming and a genuine interest in creating memorable dining experiences are also expected.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for warm Asian hospitality, high service standards and a strong emphasis on personalised guest experiences. Shangri-La Singapore is an established luxury hotel set within extensive tropical gardens near Orchard Road. The hotel offers accommodation, restaurants, meeting facilities, wellness services and events for both leisure and business travellers. Shang Palace, the hotel’s signature Chinese restaurant, is recognised for Cantonese cuisine, refined dining and elegant service. Employees generally work in a multicultural environment with structured hotel procedures, training opportunities and clear expectations regarding grooming, teamwork and guest satisfaction. The group values hospitality, integrity, respect and continuous service improvement.
Singapore is a compact island city-state with strong opportunities in hotels, restaurants, tourism, aviation, finance, technology and healthcare. Hospitality work is concentrated around Orchard Road, Marina Bay, Sentosa and major resort properties. The culture is multicultural, orderly and generally fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle benefits include excellent public transport, diverse food, modern facilities, safety and easy access to Southeast Asia. Living costs, especially rent, are high, so shared accommodation is common for entry-level staff. Foreign employees normally need an employer-sponsored work pass; hospitality roles may use an S Pass or Work Permit, subject to salary, eligibility and government quotas. Employers usually guide successful candidates through the application process. Before relocating, confirm accommodation, medical coverage, working hours, service-charge arrangements and the exact pass type. Singapore’s tropical climate is hot and humid year-round, with frequent rain.
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