The Club Ambassador represents Shangri-La’s Horizon Club and provides personalised service to VIP and club-floor guests. Typical requirements include hotel or luxury hospitality experience, excellent spoken English and Cantonese, strong communication and problem-solving skills, and a polished, guest-focused manner. Mandarin is often advantageous. The role may involve check-in and check-out, concierge assistance, reservations, guest requests, lounge service, complaint handling and coordination with other departments. Candidates are expected to be flexible with shifts, attentive to detail, professionally presented and able to maintain high service standards in a fast-paced environment.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its Hong Kong hotels are known for premium accommodation, dining, business facilities and personalised guest experiences. Shangri-La places strong emphasis on hospitality excellence, employee development, cultural awareness and service delivered with genuine care. Benefits for eligible employees may include staff accommodation or travel-related discounts, meals, medical coverage, training and career opportunities within the wider group, although exact terms vary by property and employment contract.
Hong Kong offers extensive opportunities in hotels, restaurants, finance, retail, tourism, aviation, technology and professional services. The culture blends Cantonese traditions with international influences, and English is widely used in business and hospitality; Cantonese or Mandarin can improve employment prospects. Life is energetic and convenient, with excellent public transport, varied food, shopping, hiking trails and beaches, though accommodation is expensive and space is limited. Hong Kong is not generally described as an island destination, but the territory includes Hong Kong Island and many outlying islands. Foreign employees normally need an employment visa sponsored by a company, with approval based on qualifications, a confirmed role and local market considerations. Candidates should arrange housing, insurance, banking and document checks before relocating. Visa rules and eligibility can change, so applicants should consult Hong Kong Immigration Department guidance.
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