The Reservation Executive manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Candidates should have hospitality or reservations experience, strong communication skills, good computer literacy and attention to detail. Familiarity with hotel property-management systems and online booking channels is beneficial. The role requires accurate rate and availability handling, prompt responses, professional service and effective coordination with Front Office, Sales and Revenue teams. Candidates are expected to remain calm under pressure, meet service standards, identify guest needs and support occupancy and revenue goals. Fluency in English is essential; additional languages and experience with an international luxury hotel are advantageous.
Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other destinations. The company is known for warm Asian hospitality, attentive service and high-quality accommodation, dining, meetings and wellness experiences. Shangri-La Singapore is a prominent luxury hotel set near Orchard Road, offering guestrooms, suites, restaurants, event facilities, gardens and extensive guest services. Employees work in a multicultural environment where service excellence, teamwork, professionalism and genuine care for guests are highly valued. Benefits and salary depend on the position, experience and employment terms, and may include staff meals, medical coverage, training and hotel-related privileges.
Singapore is a compact, highly developed island city-state with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare and retail. Its culture blends Chinese, Malay, Indian and Western influences, with English widely used at work. The lifestyle is safe, clean and convenient, supported by excellent public transport, diverse food, shopping and green spaces, although housing and daily expenses can be high. International hires generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, subject to eligibility, salary and government approval. Employers usually guide successful candidates through the application process. New arrivals should budget for accommodation, transport, deposits and healthcare, and confirm whether the employment package includes meals, housing assistance, insurance or relocation support.
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