The Team Leader, Dining Reservations manages daily restaurant booking operations, ensuring reservations are handled accurately and efficiently across telephone, email and digital channels. Requirements typically include hospitality or reservations experience, strong communication skills, customer-service focus and familiarity with reservation systems. Previous supervisory experience and knowledge of restaurant operations are advantageous. The successful candidate is expected to lead and coach the reservations team, coordinate closely with restaurants and front office, manage guest requests, resolve booking issues and maintain accurate records. The role also requires professional presentation, attention to detail, flexibility for shifts, weekends and public holidays, and the ability to remain calm while handling high-volume periods.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised Asian-inspired hospitality, upscale accommodation, dining, wellness and event services. Shangri-La Singapore is a large luxury hotel set in extensive landscaped grounds near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities and recreational amenities. The company places strong emphasis on service excellence, employee development, teamwork and creating memorable guest experiences. Employees may benefit from structured training, international hospitality standards and opportunities to progress within a global hotel network.
Singapore is a compact, well-connected island city-state with strong opportunities in hotels, restaurants, tourism, finance, technology, healthcare and logistics. Its culture is multicultural, shaped by Chinese, Malay, Indian and international communities, with English widely used at work. The lifestyle is safe, efficient and urban, offering excellent public transport, diverse food, shopping, parks and entertainment, although accommodation and daily costs can be high. Hospitality employees commonly work rotating shifts, weekends and public holidays. Foreign workers generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is handled through Singapore's Ministry of Manpower. Relocating employees should arrange employment documents, housing, healthcare coverage and banking before arrival. Singapore's warm, humid climate makes lightweight clothing and adaptation to frequent rain advisable.
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