Channel Team Lead, OTR, AMZL

Role summary

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The Channel Team Lead, OTR (On the Road), supports Amazon Logistics delivery operations in Japan. The role typically requires experience in operations, transportation, logistics, customer service, or team leadership, along with strong analytical, communication, and problem-solving skills. Fluency in Japanese and working proficiency in English may be expected. The successful candidate will coordinate delivery partners, monitor operational performance, investigate service issues, improve processes, and maintain high standards for safety, quality, and customer experience. The role also involves managing stakeholders, using performance data to make decisions, and working flexible hours when required. Candidates should be organized, commercially aware, comfortable in a fast-paced environment, and capable of influencing teams without direct authority.

About the employer

Amazon is a global technology and commerce company founded in 1994 and headquartered in Seattle. It operates online retail marketplaces, fulfillment and delivery networks, cloud computing through Amazon Web Services, digital entertainment, advertising, and various consumer services. In Japan, Amazon serves millions of customers through a large network of fulfillment centers, delivery stations, transportation partners, and technology teams. Amazon Logistics focuses on dependable, fast, and increasingly sustainable last-mile delivery. Employees are generally expected to demonstrate the company’s Leadership Principles, including customer obsession, ownership, high standards, data-driven decision-making, and a bias for action. The company offers opportunities across operations, engineering, logistics, finance, sales, and corporate functions, although workloads can be demanding and performance expectations are high.