Manager, Training & Recruitment. Group Contact Center

Role summary

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The role typically manages training and recruitment activities for UOB’s Group Contact Center. Requirements are likely to include a degree or equivalent experience, several years in contact-center recruitment, learning and development, workforce planning, or people management, together with strong communication and stakeholder-management skills. The successful candidate is expected to design and deliver effective onboarding and capability-building programmes, support hiring plans, monitor training effectiveness, maintain service-quality standards, and work closely with operations and human-resources teams. Experience using learning systems, recruitment platforms, performance metrics, and contact-center quality frameworks would be advantageous. A practical, organised, customer-focused manager who can work in a fast-paced banking environment is likely to succeed.

About the employer

United Overseas Bank (UOB) is a major Singapore-headquartered bank with operations across Southeast Asia and selected markets in Asia-Pacific. Established in 1935, the group provides personal and business banking, commercial and corporate banking, wealth management, investment banking, cards, payments, and digital financial services. UOB serves consumers, small and medium-sized enterprises, large corporations, and institutional clients. The bank has expanded its regional presence through a broad branch network, digital channels, and the acquisition of Citigroup’s consumer businesses in several ASEAN markets. Its workforce supports banking operations, technology, risk management, customer service, sales, and specialist corporate functions. As a large regional employer, UOB generally offers structured career development, professional training, and opportunities to work with diverse teams and customers.