Service Assistant - Gading Serpong

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Assistant supports daily branch operations at UOB Gading Serpong, serving customers, processing routine banking transactions, handling account and service requests, maintaining accurate records, and ensuring a positive branch experience. Candidates are generally expected to have a diploma or degree, preferably in banking, business, finance, or a related field, along with customer-service experience. Strong communication, numerical accuracy, integrity, attention to detail, and a professional appearance are important. The role requires comfort working with banking systems, following procedures and compliance requirements, meeting service standards, and cooperating with branch colleagues. Fluency in Bahasa Indonesia is essential; English and familiarity with digital banking services are useful advantages.

About the employer

UOB (United Overseas Bank) is a major Singapore-based banking group with operations across Southeast Asia, including Indonesia. Established in 1935, the bank provides personal and business banking, wealth management, commercial banking, transaction services, and investment solutions. UOB serves individuals, small and medium-sized enterprises, large corporations, and institutional clients through branches, relationship teams, and digital channels. Following its acquisition of Citigroup's consumer banking operations in Indonesia, UOB expanded its consumer franchise and customer reach in the country. The organization emphasizes responsible banking, customer service, digital innovation, risk management, and long-term relationships. Employees typically work in a structured, regulated environment with opportunities to develop experience in branch banking, operations, sales, and financial services.