Branch Service Manager (City Square)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Branch Service Manager oversees daily branch service operations, ensuring efficient transactions, high customer-service standards, regulatory compliance and effective support for branch sales activities. Candidates typically need a degree or diploma, several years of banking or branch operations experience, strong knowledge of banking procedures and applicable regulations, and proven supervisory ability. The role expects excellent communication, customer-handling and problem-solving skills, with the ability to coach staff, manage service quality, control operational risk and meet performance targets. Flexibility, integrity, attention to detail and a strong understanding of digital banking services are also important.

About the employer

United Overseas Bank (UOB) is a major Southeast Asian bank headquartered in Singapore, with operations across Singapore, Malaysia, Indonesia, Thailand, Vietnam, China and other international markets. Founded in 1935, the group provides personal and business banking, wealth management, commercial banking, investment banking and treasury services. UOB serves individuals, small and medium-sized enterprises, large corporations and institutional clients. Its Malaysian business operates through branches and digital channels, offering deposits, payments, lending, cards, investments and Islamic banking solutions. The bank places strong emphasis on responsible banking, customer relationships, operational controls and digital transformation. Employees generally work in a structured, regulated environment with opportunities to develop careers across branch banking, operations, risk, technology and corporate functions.