MGR, Service Manager (Penang Garden)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager is responsible for overseeing daily branch service operations, delivering excellent customer experiences, maintaining service standards and supporting smooth transaction processing. Requirements typically include a degree or diploma, several years of banking or branch operations experience, strong customer-service skills and knowledge of banking products, procedures and regulatory controls. The candidate should be confident leading frontline staff, resolving customer issues, monitoring operational risk and supporting business and sales objectives. Good communication, problem-solving, organisation and people-management abilities are expected. Experience with compliance, service quality measurement and digital banking tools would be advantageous. The role suits a proactive manager who can coach employees, manage competing priorities and represent UOB professionally.

About the employer

United Overseas Bank (UOB) is a major Southeast Asian bank headquartered in Singapore, with operations across Singapore, Malaysia, Indonesia, Thailand, Vietnam, China and other international markets. Established in 1935, the group provides personal, commercial and corporate banking, wealth management, investment banking and digital financial services. UOB Malaysia serves individuals, businesses and institutions through branches, relationship teams and online banking platforms. The bank is recognised for its regional network, emphasis on customer relationships and focus on responsible, technology-enabled banking. Employees commonly work in a structured, regulated environment with opportunities to develop expertise in service operations, sales, risk management and digital banking. The Penang role supports UOB’s branch network and customer service delivery in one of Malaysia’s key commercial and tourism regions.