AVP, (Sr Exec), User Testing (Channels & Digital), RORC

Role summary

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The role focuses on user acceptance and testing for UOB’s digital banking channels, including planning test scenarios, validating system functionality, identifying defects, and confirming that releases meet business, customer, risk, and control requirements. Candidates are typically expected to have experience in digital banking, software testing, quality assurance, business analysis, or banking operations, with knowledge of user acceptance testing, test management, and defect tracking. Familiarity with mobile and internet banking, payment processes, Agile delivery, and risk or control frameworks would be advantageous. The successful candidate should be analytical, detail-oriented, well organised, and comfortable coordinating with technology, product, operations, compliance, and business teams. Strong communication skills and the ability to manage testing activities independently are important.

About the employer

United Overseas Bank (UOB) is a major Singapore-based banking group with operations across Southeast Asia, including Malaysia, Singapore, Indonesia, Thailand, and Vietnam, as well as selected markets in Asia-Pacific and other international financial centres. The bank provides personal and business banking, commercial and corporate banking, wealth management, transaction banking, and investment services. UOB has invested substantially in digital banking, technology platforms, cybersecurity, data capabilities, and customer experience. Its Malaysia operations serve retail customers, small and medium-sized enterprises, large corporations, and institutional clients through branches and digital channels. The organisation generally operates in a structured, regulated environment where collaboration, risk awareness, service quality, and continuous improvement are important. This position supports the reliability and control of customer-facing digital channels within that broader banking environment.