Executive, Industrial Projects (Customer Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports DHL’s industrial project customers by coordinating shipments, responding to service requests, preparing documentation, tracking deliveries and communicating with customers, transport partners and internal operations teams. Candidates typically need a diploma or degree, preferably in logistics, supply chain, business or a related field, together with customer-service or freight-forwarding experience. Good knowledge of shipment processes, documentation and Microsoft Office is useful. The successful candidate should be organized, responsive, detail-oriented and comfortable managing several tasks under deadlines. Strong written and spoken English, teamwork, problem-solving ability and a customer-focused attitude are expected. Knowledge of Malaysia’s logistics sector and additional languages may be advantageous.

About the employer

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides express delivery, air and ocean freight, road transportation, warehousing, customs services and specialized solutions for industries such as engineering, energy, manufacturing and healthcare. DHL’s industrial-projects operations manage complex, time-sensitive movements of equipment, materials and oversized cargo, often requiring detailed planning and close customer coordination. The company is part of DHL Group and employs hundreds of thousands of people worldwide. In Malaysia, DHL supports local and international businesses through freight forwarding, contract logistics, express delivery and supply-chain services. Its work environment generally emphasizes operational reliability, safety, compliance, customer service, teamwork and continuous improvement.