Air Freight Specialist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Air Freight Specialist supports the end-to-end movement of international air cargo, including shipment bookings, documentation, tracking, customs coordination, customer updates and issue resolution. Candidates typically need experience in air freight forwarding, logistics or international transport, together with knowledge of export and import procedures. Strong communication, organisation, attention to detail and customer-service skills are essential. Familiarity with freight-management systems, Microsoft Office and relevant customs requirements is advantageous. DHL expects candidates to work accurately under time pressure, collaborate effectively with airlines, customers and internal teams, and follow safety, compliance and quality procedures. Flexibility, reliability and a proactive approach to solving shipment problems are also important.

About the employer

DHL is a global logistics and supply-chain company operating across more than 220 countries and territories. Its businesses cover express delivery, freight forwarding, contract logistics, e-commerce and international mail services. DHL Global Forwarding manages air, ocean and road freight for businesses ranging from small exporters to large multinational companies. In Australia, the company supports domestic and international supply chains through freight operations, customs services, warehousing and technology-enabled shipment visibility. DHL is known for its international network, structured operating processes and focus on service reliability, compliance and sustainability. Employees commonly work with customers, carriers, customs authorities and colleagues across different countries, making communication and teamwork important. The company also promotes training, career development, inclusion and responsible logistics practices.