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WorkCare Injury Claims Officer

Australia DHL Approximately AUD $75,000–$95,000 per year, plus superannuation, depending on experience and location.*
Job Description

The WorkCare Injury Claims Officer manages workplace injury and workers’ compensation claims across Australia. Requirements typically include experience in injury management, workers’ compensation, claims administration, case management or a related HR function; knowledge of Australian workers’ compensation legislation; strong documentation and computer skills; and clear written and verbal communication. The successful candidate is expected to assess claims accurately, liaise with injured employees, medical providers, insurers and managers, coordinate suitable duties and return-to-work plans, maintain confidential records, and meet compliance and service deadlines. Empathy, sound judgement, attention to detail, resilience and the ability to manage sensitive matters professionally are important. Experience with rehabilitation coordination or a claims management system would be advantageous.

Company Info

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides international express delivery, freight transportation, warehousing, contract logistics, e-commerce services and supply-chain solutions for businesses of all sizes. DHL is part of DHL Group, headquartered in Germany, and operates major divisions including DHL Express, DHL Global Forwarding, DHL Supply Chain and DHL eCommerce. In Australia, the company employs people across transport, warehousing, customer service, technology, finance, commercial functions and corporate support. DHL promotes safety, inclusion, customer focus and responsible business practices, with many roles involving collaboration across operational sites and national teams. Its scale offers employees opportunities to develop expertise in logistics, claims, compliance, human resources and broader supply-chain operations.

Destination Guide

Australia offers job opportunities in logistics, healthcare, construction, technology, education, finance, hospitality and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, while regional areas may offer opportunities in transport, agriculture and healthcare. Australian workplace culture is generally informal, practical and collaborative, with strong emphasis on safety, fairness, punctuality and work-life balance. Lifestyle choices range from lively cities and beaches to quieter regional communities, although housing and living costs can be high in major capitals. Visa options include employer-sponsored skilled visas, the Skilled Independent and State Nominated pathways, graduate visas and Working Holiday visas for eligible nationalities. Requirements vary by occupation, age, qualifications, English ability and experience. Prospective movers should check current rules through the Australian Department of Home Affairs, budget for rent and healthcare, and confirm whether their occupation requires formal recognition or licensing.

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