The Onboarding and Support Specialist helps new customers, partners, or users adopt DHL services and systems smoothly. Responsibilities typically include coordinating onboarding activities, explaining processes, maintaining accurate records, responding to queries, troubleshooting routine issues, and working with internal teams to resolve problems. Candidates should have strong communication and customer-service skills, good organisation, attention to detail, and confidence using digital platforms and Microsoft Office. Experience in logistics, service operations, account support, or a customer-facing environment is advantageous. The role requires a proactive, patient, and solutions-focused approach, with the ability to manage competing priorities and build positive relationships. Familiarity with DHL systems, transport operations, or process improvement would be helpful.
DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides express delivery, parcel distribution, freight transportation, warehousing, contract logistics, customs services, and supply-chain technology. DHL is part of DHL Group, whose major divisions include DHL Express, DHL Global Forwarding, DHL Supply Chain, DHL eCommerce, and DHL Freight. In the United Kingdom, the company employs people across offices, service centres, warehouses, depots, airports, and customer operations. DHL is known for its international network, operational scale, investment in technology, and focus on service reliability. Employees commonly work in fast-moving environments where teamwork, safety, customer satisfaction, compliance, and continuous improvement are important. The company also promotes career development and opportunities to move between operational, commercial, technical, and management functions.
The United Kingdom offers opportunities in logistics, warehousing, transport, technology, healthcare, finance, engineering, retail, and professional services. London and the southeast have the largest concentration of corporate roles, while cities such as Manchester, Birmingham, Leeds, Bristol, Glasgow, and Edinburgh also provide strong employment markets. British workplace culture generally values punctuality, politeness, personal responsibility, teamwork, and clear communication. Lifestyle varies from busy urban living to quieter coastal and rural communities, with extensive public transport, historic towns, diverse food, and access to countryside. Non-UK nationals normally need the right to work, such as a Skilled Worker visa, although eligibility depends on the occupation, salary, and employer sponsorship. Candidates should check DHL’s sponsorship policy and current UK government requirements. Relocating usually involves arranging accommodation, a National Insurance number, banking, healthcare registration, and understanding local tax and employment rules.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...