The Customer Relationship Manager is responsible for strengthening DHL’s relationships with key customers, understanding their logistics needs, and improving retention, satisfaction, and commercial performance. Requirements typically include experience in customer relationship management, account management, logistics, or a related commercial function; strong communication, negotiation, and problem-solving skills; and the ability to interpret customer data and manage multiple priorities. Candidates are expected to build trusted relationships, coordinate with internal teams, identify service improvements, resolve issues professionally, and support revenue growth. Experience with CRM systems, supply-chain services, contract management, and working with international customers would be advantageous. A customer-focused approach, commercial awareness, resilience, and confidence presenting to stakeholders are also important.
DHL is a global logistics and supply-chain company operating across more than 220 countries and territories. It provides express delivery, freight forwarding, contract logistics, supply-chain management, and specialist business services to organisations of all sizes. DHL is part of Deutsche Post DHL Group and employs a large international workforce across transportation, warehousing, technology, customer service, and commercial operations. In the United Kingdom, its activities include parcel and express delivery, international freight, e-commerce logistics, and supply-chain solutions. The company is recognised for its global network, strong logistics expertise, investment in technology, and focus on sustainability. Employees typically work in a fast-paced, customer-focused environment where teamwork, operational reliability, compliance, and continuous improvement are highly valued. DHL also promotes inclusion, professional development, and opportunities to move between functions and countries.
The United Kingdom offers opportunities in logistics, customer service, technology, finance, healthcare, engineering, retail, and professional services. DHL and other major employers operate throughout England, Scotland, Wales, and Northern Ireland, with many roles concentrated around London, the Midlands, Manchester, Leeds, and major ports and airports. British workplace culture generally values punctuality, professionalism, clear communication, personal responsibility, and respect for work-life balance. Lifestyle varies from large-city living and extensive public transport to quieter coastal and rural communities. Living costs are highest in London and the South East; renting and commuting should be planned carefully. Visa requirements depend on nationality and role. Most overseas professionals need an appropriate visa, commonly a Skilled Worker visa sponsored by an approved employer, while Irish citizens generally have unrestricted work rights. Check current requirements on GOV.UK before relocating, and budget for housing deposits, healthcare-related costs, transport, and initial living expenses.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...