The Onboarding and Support Specialist helps new customers, users or operational partners join DHL services successfully and provides ongoing support after implementation. Typical requirements include experience in customer service, onboarding, account or operational support; strong written and verbal communication; good organisation and attention to detail; confidence using CRM, ticketing and business systems; and the ability to investigate issues and coordinate solutions. The candidate is expected to manage onboarding activities, explain processes clearly, maintain accurate records, resolve queries within agreed service levels and work effectively with internal teams. Experience in logistics, e-commerce, technology-enabled services or a multinational environment would be advantageous.
DHL is a global logistics and supply chain company and part of DHL Group. Its services include express delivery, freight forwarding, contract logistics, warehousing, e-commerce fulfilment and supply chain management. Operating in more than 220 countries and territories, DHL connects businesses and consumers through international transport networks, technology and local delivery operations. In the United Kingdom, the company employs people across courier services, warehouses, transport operations, customer support, technology, sales and corporate functions. DHL is known for its large international workforce, structured processes and focus on service quality, safety and sustainability. Benefits and working arrangements vary by business division and location, but roles commonly provide training, opportunities for progression and access to employee support programmes.
The United Kingdom offers opportunities in logistics, customer support, technology, finance, healthcare, engineering and professional services, with especially strong demand around London, the Midlands, Manchester, Leeds and major ports and airports. British workplace culture generally values punctuality, professionalism, clear communication and personal responsibility, while teams are often diverse and collaborative. Lifestyle choices range from busy city living to quieter coastal and rural communities, supported by extensive public transport, schools and public services. International candidates normally need the right to work, such as a Skilled Worker visa, although sponsorship depends on the role, employer and eligibility. Check official UK government rules before applying. Relocation costs, housing and childcare can be high, particularly in London. A valid passport, proof of qualifications and references may be required, and applicants should confirm whether DHL provides sponsorship or relocation assistance.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...