SENIOR COLLECTIONS QUALITY CONTROL SPECIALIST

Role summary

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The Senior Collections Quality Control Specialist reviews collection activities, customer interactions, documentation, and account-handling processes to ensure compliance with bank policies, regulatory requirements, and service standards. The role typically requires a bachelor’s degree, relevant experience in collections, quality assurance, audit, banking operations, or compliance, strong analytical and reporting skills, and familiarity with collection regulations and call-monitoring tools. The successful candidate is expected to conduct quality reviews, identify control gaps, document findings, recommend corrective actions, prepare management reports, and work effectively with collections and risk teams. Attention to detail, sound judgment, confidentiality, professional communication, and the ability to meet deadlines are essential.

About the employer

Metrobank, formally Metropolitan Bank & Trust Company, is one of the Philippines’ largest and most established universal banks. Founded in 1962, it provides a broad range of services for individual customers, businesses, corporations, and institutional clients. Its offerings include deposits, consumer loans, credit cards, wealth management, corporate banking, investment banking, treasury services, and digital banking. Metrobank operates through an extensive branch and ATM network, supported by online and mobile platforms. The bank is known for serving major Philippine companies and households while maintaining a strong focus on trust, financial strength, customer service, risk management, and responsible banking. Its workforce includes professionals in operations, technology, sales, finance, compliance, collections, and relationship management. The company’s headquarters are in Makati, with roles also available in other business centers, including Pasay and Metro Manila.