CBS - COLLECTIONS QUALITY CONTROL SPECIALIST

Role summary

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The Collections Quality Control Specialist reviews collection activities, customer interactions, account handling, and documentation to ensure compliance with bank policies, regulatory requirements, and service standards. The role typically requires a bachelor’s degree, preferably in business, finance, accounting, or a related field, along with experience in collections, quality assurance, audit, banking operations, or customer service. Strong analytical, communication, documentation, and reporting skills are expected. The successful candidate should be detail-oriented, objective, comfortable reviewing recorded calls or case files, and able to identify process gaps and recommend corrective action. Familiarity with collections procedures, consumer protection rules, and productivity or quality metrics is advantageous.

About the employer

Metrobank, formally Metropolitan Bank & Trust Company, is one of the Philippines’ largest and most established universal banks. Founded in 1962, it serves individual customers, businesses, institutions, and government-related organizations through a broad network of branches, digital channels, and specialized banking units. Its services include deposits, loans, credit cards, payments, wealth management, treasury, and corporate banking. Metrobank is known for its strong presence in the Philippine financial sector and its focus on customer service, responsible banking, risk management, and digital transformation. Employees typically work in a structured, regulated environment where accuracy, integrity, confidentiality, collaboration, and continuous improvement are highly valued. The bank’s headquarters and many major operations are located in Metro Manila, including Pasay and other key business districts.